Experience

Supervise and mentor 3 Resident Advisors while overseeing community development and resident support for a building of 70+ residents.

• Planned and executed 12+ annual programs, increasing engagement by 15%.
• Led conflict resolution efforts to maintain an inclusive and safe living environment.

Provided first-line technical support for campus users and helped diagnose a wide range of device and connectivity issues.

• Resolved 50+ student technical issues related to macOS, Windows, and network connectivity.
• Improved system reliability and student satisfaction through responsive ticket handling.

Supported students in understanding technical concepts, project requirements, and assignment workflows.

• Guided 20+ students through course material and project expectations.
• Held office hours and appointments to help students work through class problems.

Coordinated lesson plans and led volunteers delivering computational activities for local students.

• Led a team of 5 volunteers to improve STEM engagement by 20% for 70+ students.
• Built an engaging environment where kids could explore programming and problem-solving.